Frequently Asked Questions

What Are Some of the Building Restorations Provided by Toronto Water Damage Protection?

We provide water, smoke, and fire damage restoration; mold, mildew, asbestos, and vermiculite removal; and coronavirus and COVID 19 disinfection and decontamination services. Each of these services is performed by a fully licensed and expertly equipped member of our team to ensure your home or business’ full restoration.

How Do I Receive An Estimate?

We provide free estimates for our customers after our certified associates have conducted a rigorous assessment to determine the extent of the damage. Our onsite associate is equipped to accurately predict what services need to be performed to stop any more damage from occurring, and, to alleviate any damage that took place during the emergency. After this assessment has been finalized, we will provide an estimate for the entire amount of work that needs to be done to return your property to its previous condition.

How Much Is Damage Restoration Going to Cost?

We will come to your home or business as quickly as possible to assess the full extent of the damage done and determine what steps need to be taken in order to restore your property to its former condition. We will provide you with a free quote for our services before doing any work and break down exactly the services that need to be rendered to fix the damage.

How Long Will the Restoration Take?

The duration of the restoration depends on the extent of the damage done, but our expert team has been trained to be efficient and quick so that you can return to normal as fast as possible. We provide a twenty-four-hour emergency response service so that you don’t have to wait after experiencing unpredictable damage caused by natural disasters or infrastructural problems.

Do We Test For Mold?

Absolutely. Mold can be very harmful to the structural integrity of your property. It can also be very hazardous to the health of your family. Our professionals will conduct a thorough examination in the aftermath of your emergency to determine if there is any mold present. If there is, we will include the cost of removal in the quote.

What Area Do You Serve?

We currently serve the Greater Toronto Area which includes the five regions of Toronto, Halton, Peel, York, and Durham communities.

How Big of a Problem Is Fire Damage?

Fire damage can be extremely unsafe and unhealthy in a number of ways. Damage done to infrastructure can weaken its support and may cause a collapse after the fire which can seriously injure or kill someone. In addition, water damage caused by fire hoses can further weaken infrastructure and lead to mold and mildew problems.

Airborne soot particles are extremely hazardous to your health. If breathed in they can cause a variety of respiratory issues that can lead to asthma, bronchitis, heart attack, cancer, or even death.

How Much of a Health Hazard Is Water Damage?

Standing water should be removed immediately as water can comprise the strength of infrastructure and cause the eventual collapse of important support structures that could cause injury or death. Unwanted water and moisture buildup can also lead to mold and mildew accumulation which can cause mild to severe respiratory and eye and skin irritation to those exposed.

Should I Call My Insurance Company Before Contacting A Restoration Company?

Yes. Although, you are not required to use the restoration company that your insurance provider recommends. You have the right to choose whichever restoration company you want. It is best to contact your insurance provider, and, speak with your agent regarding your policy and options before contacting us.

What Is A Deductible?

The deductible is the amount of money you owe the restoration company after your insurance company has paid their share (in accordance with your policy).